where tourism expertise meets outstanding service.
LTS - Beating at the Heart of the City
Head Office
To be the trusted partner behind exceptional customer experiences and smart digital operations – powered by multilingual talent, deep industry expertise, and a service culture with a touristic heart.
Our mission is to support tourism companies in making their customer service more efficient, flexible, and human. We combine highly skilled teams with technological expertise and a deep understanding of the industry’s unique needs.
We don’t just speak your language – we know your industry.
From seasonal peaks to long-term planning – we adapt to you.
Consistent high service quality isn’t a promise – it’s our standard.
Committed to excellence through internationally recognized standards
Certified Excellence
Certified Excellence
Certified Excellence
Meet the experienced professionals leading our organization to success
Managing Director
Lukas Hirschl brings extensive experience in customer service and outsourcing, with a strong focus on the travel and tourism industry. He stands for hands-on solutions, entrepreneurial thinking, and exceptional service quality.
His mission: partnerships built on trust, tailored strategies – and customer experiences that leave a lasting impression.
General Manager
Amr Shahine stands for structure, precision, and results.
With over 25 years of experience in tourism and investment, he has led and scaled multiple destination management companies through KPI-driven leadership, sharp market analysis, and financial discipline.
His strategic mindset and focus on sustainable growth have made him a key player in transforming operations and driving long-term value.
Throughout his career, Amr has taken the lead in managing renowned DMCs such as LTS, W2M, and Alliance, and is currently part of the management team at MTS Globe Egypt.
His approach: measurable results, empowered teams, and long-term success for our partners.
Core focus on tourism with unmatched flexibility and expertise
