your trusted partner for high-quality customer service in the tourism industry
We speak the language of travel – and your customers
At LTS, we specialize in multilingual customer service solutions tailored to the travel and hospitality industry.
With deep roots in tourism and decades of combined experience, we understand the fast pace, seasonal dynamics, and high expectations that define your world.
From flight bookings and hotel inquiries to post-travel support – we serve your customers with care, expertise, and cultural sensitivity.
Our nearshore teams offer flexibility, scalability, and the quality your brand deserves – all from locations that are close to your core markets.
We’re more than just a service provider – we’re a committed partner who grows with you, adapts to your needs, and stands by your side when it matters most.
At LTS, we see great opportunity to use our vision for smart and meaningful work to make the world a better place.
At LTS, we take responsibility — for both our environment and our employees.
We embrace eco-friendly practices and foster a sustainable corporate culture built on respect, fairness, and personal growth.
For us, sustainability means not only protecting nature but also nurturing a long-term partnership where everyone feels valued.
New name, deep roots: our management team brings years of tourism industry experience.
LTS was founded in 2025 in Hurghada as a joint venture between Egypt’s leading travel management company, a group of dedicated entrepreneurs, and key tourism stakeholders from the DACH region (Germany, Austria, and Switzerland).
What began as a cross-border vision has evolved into a trusted nearshore partner for customer care in the international travel and hospitality industry.
A new and state of the art head office opens in Cairo.
Our global presence and team strength
Working alongside some of the tourism industry's most forward-thinking companies
Our values are the foundation of everything we do. They guide our decisions, shape our culture, and define how we serve our clients, partners, and team members.
We are committed to delivering exceptional customer experiences. Every interaction is an opportunity to exceed expectations with professionalism, accuracy, and care.
We embrace diversity and leverage our global language skills to connect with customers in their own language, building trust and understanding across cultures.
We believe in doing business with honesty and openness, ensuring our clients and team members can always rely on our word and our actions.
We work together across departments, cultures, and time zones, supporting one another to achieve shared goals and deliver outstanding results.
We embrace change, seek new solutions, and continuously improve our processes to stay ahead in the fast-moving travel and customer service industry.
We invest in our people, offering training and development opportunities to help them reach their full potential — because our success depends on theirs.
At LTS, these values are not just words on a page. They are the principles we live by, every day, in every interaction.
We are excited to get in touch with you.
Fill out the form below and we'll get back to you within 24 hours.
Expert support designed for the dynamic travel industry
We provide tailored outsourcing solutions for the tourism sector that combine efficiency
Our call center services specialize in the travel and tourism sector, offering reliable, personal support—24/7 and in multiple languages.
We provide strategic and operational consulting to optimally adapt your customer service and processes to the travel industry’s demands.